das hab ich noch gefunden ...
Request a travel voucher
Am I entitled to a refund in the form of a travel voucher?
You're entitled to a travel voucher if:
- You booked a flight before or on 21 April 2020 and with a scheduled departure before or on 31 August 2020, and your flight has been cancelled by the airline or you’ve decided not to travel right now.
- You booked a flight on or after 22 April 2020, and your flight has been cancelled by the airline.
You can request a travel voucher until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
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das verstehe ich so ... wenn der Gutschein vor dem Flugstorno angefordert wurde ist ein Auszahlung nach 12 Monaten nicht möglich ... nur bei einer Beantragung nach dem Storno gibt es die Option